general information

Our aim is to make the LIFE Conference experience for you as smooth and enriching as possible, so we have therefore compiled our frequently asked questions below.

If we haven't been able to answer your question, please don't hesitate to contact the conference team on (09) 306 4225 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

general information

Where and when will LIFE Conference 2018 be held?

LIFE Conference will be held at the Vodafone Events Centre in Manukau, Auckland, New Zealand (770 Great South Rd) from 24th to 27th April 2018 (that’s in the school holidays!).

What are some options for accommodation close by?

Please see details on our accommodation page.

What can I eat for lunch?

There will be food vendors available onsite as well as restaurants and cafes in the surrounding suburbs. Westfield Manukau Mall is also within walking distance with several food options.

Can I share my registration with my friend or family member if I can only go to part of the conference?

Registrations are for individuals and are associated with one person only. Day and night passes can be purchased for friends or family that only wish to attend part of the conference. Please note that day and night passes are subject to availability, and will be released closer to conference.

Where can I go if I have special needs and assistance?

If you require special assistance, please contact our conference team on
09 306 4225 or This email address is being protected from spambots. You need JavaScript enabled to view it.

How do I purchase session recordings?

Session recordings will be available for sale at LIFE Conference. This includes single session CDs and DVDs, and full conference sessions will be made available on USB and online downloads.

When can I purchase day or night passes?

Night passes will be available for purchase closer to conference and day passes will be available at conference; both will be based on capacity.

Will I be able to sit with my friend in the Main Conference, even if they are attending a different Master Class?

The Main Conference and the Master Classes run separately. You and your friend can sit together during the main sessions even if you choose different Master Classes to attend.

How can I advertise at conference?

Please contact the Conference Team on 09 306 4225

How do I become an exhibitor?

Please contact the Conference Team on 09 306 4225

programme

Who will be speaking at conference each session?

The conference programme will be released a few weeks prior to conference. Please keep an eye out on our website and social media closer to the time.

What time do the sessions start and finish? What time are the breaks?

Please see our programme for full times and details.

What can I do during breaks?

This year’s programme has been designed for delegates to make use of the venue and facilities during breaks. Manukau’s Westfield Shopping Mall is also just a 15 minute walk from the main LIFE Conference venue which has many facilities, including options for lunch and dinner.

Can I access the programme before Conference?

The LIFE Conference programme is available here and the speaker programme will be released closer to conference.

parking & transportation

Where can I park when I get to LIFE Conference?

We have free onsite parking for delegates; first in first served. There will be overflow parking available at LIFE South (3 Lakewood Ct, Manukau), which is also our Kids Conference venue. This is a 9 minute walk from the Vodafone Events Centre with a shuttle transporting delegates between the two sites.

Is there disabled parking available?

There will be limited disabled parking; first in first served. A mobility parking pass is required.

What are the public transport options to Vodafone?

Manukau train station is a 20 minute walk to the main conference venue and 15 minute walk to LIFE South (3 Lakewood Ct, Manukau) where the Kids stream will be held.

There are bus stops at Manukau Westfield Mall and along Great South Road where the main conference is held at the Vodafone Events Centre. Please refer to Auckland Transport website for specific times and prices.

registrations

Can I share my registration with my friend or family member if I can only go to part of the conference?

Registrations are for individuals and are associated with one person only. Day and night passes can be purchased for friends or family that only wish to attend part of the conference. Please note that day and night passes are subject to availability, and will be released closer to conference.

Will my registration and lanyard be posted to me?

No. An electronic ticket will be emailed to each individual delegate which must be presented upon registration at conference. Your delegate pack can be collected on arrival.

Where can I collect my registration and lanyard?

Registration will be upon arrival at the main venue, Vodafone Events Centre, stationed near the delegate carpark. If you have children attending the Kids stream, there will also be a registration upon arrival at LIFE South. On Tuesday 24 April, registrations will open from 5pm on site at Vodafone Events Centre, and 6pm at LIFE South. Registrations will open from 9.30am on the following days, Wednesday 25 to Friday 27 April.

I can't make it to conference anymore, can I get a refund or transfer my registration?

Please see our terms and conditions for all information about refunds, cancellations, or registration transfers.

Can I register my child's friends on the Family Pass?

The terms and conditions of the family pass state that all individuals on a family pass must be from the same immediate family and children must be under the age of 18 years old to be able to attend the Kids or Youth streams. You may register your child’s friend on an individual Kids or Youth registration.

Can I change my Master Class choice?

Yes, you can change your Master Class choice up until LIFE Conference begins.

What happens if I don't receive a confirmation email?

Please contact the Conference Team on 09 306 4225

How do I get a tax receipt?

Please contact the Conference Team on 09 306 4225

kids & youth

When does check in open each day?

Check in for children opens 45 minutes before the morning and evening sessions. Children must be picked up during the afternoon break for dinner and within 30 minutes after the evening session.

Is there a shuttle for kids between LIFE South and Vodafone Events Centre?

You must drop off and pick up your children at LIFE South (3 Lakewood Ct, Manukau) where the Kids Conference is held. This is a 9 minute walk from the Vodafone Events Centre with a shuttle transporting delegates between the two sites.

Will there be a parent's room and where will this be?

Yes, at the main conference there will be a hosted parent’s room with access to a live video link to the main stadium sessions.

There are limited parent’s room and live link facilities at external Master Class venues. If you require special assistance, please contact our conference team on
09 306 4225 or This email address is being protected from spambots. You need JavaScript enabled to view it.

What time do the sessions start and finish? What time are the breaks?

Please see our programme for full times and details.

Will my children get fed at the Kids or Youth streams?

Food is not provided at Kids and Youth streams. All children must bring a packed lunch to conference with them. During the afternoon break, parents will need to collect their children for dinner. There will be several food options onsite and nearby. This lunch must be nut free.

Where will the Youth Conference take place?

The Youth stream will be located at the Vodafone Events Centre (770 Great South Rd) with a designated area just for Youth.

Can I register my child's friends on the Family Pass?

The terms and conditions of the family pass state that all individuals on a family pass must be from the same immediate family and children must be under the age of 18 years old to be able to attend the Kids or Youth streams. You may register your child’s friend on an individual Kids or Youth registration.

My child is still 10 years old at Conference but has started Intermediate and wants to attend the Youth Conference - is this possible?

Yes this is possible. Please contact our Conference Team to discuss on 09 306 4225 or This email address is being protected from spambots. You need JavaScript enabled to view it.